Privacy Policy

UCT (Asia) Co., Ltd ("UCT Asia", "we", "our", or "us") is committed to protecting the privacy of everyone who visits our website at uct-asia.com or engages with our branded merchandise services. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

1. Who We Are

UCT (Asia) Co., Ltd is a global branded merchandise agency headquartered at Harindhorn Building, Level 2, 54 North Sathorn Road, 10500 Bangkok, Thailand. We specialise in the design, sourcing, and production of promotional merchandise, point-of-sale materials, corporate gifts, and related services, with offices in Thailand, China, Hong Kong, the Philippines, Vietnam, Indonesia, and Malaysia.

UCT Asia acts as the data controller for personal information collected through this website and our direct business communications.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact details – name, job title, company name, email address, phone number, and postal address when you fill in a contact form, request a quote, or correspond with us.
  • Newsletter subscription data – your email address if you sign up for our monthly newsletter.
  • Shipment tracking data – order reference numbers and related logistics information when you use our Customer Shipment Tracking tool.
  • Website usage data – IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
  • Communications content – the content of emails, enquiry forms, or other messages you send to us.

We do not intentionally collect sensitive personal data (e.g. health information, financial account details) unless strictly necessary for a specific service and with your explicit consent.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to enquiries, quotation requests, or messages you send us.
  • To fulfil orders, manage shipments, and provide order tracking services.
  • To send our monthly newsletter and marketing communications — only where you have opted in.
  • To improve our website, products, and services through analytics.
  • To comply with legal or regulatory obligations.
  • To protect the security and integrity of our systems and business operations.

We rely on the following legal bases for processing: performance of a contract (fulfilling your orders), legitimate interests (improving our services and communicating with prospects), consent (newsletter sign-ups), and legal obligation where applicable.

4. Cookies & Analytics

Our website uses cookies and similar technologies. We use Google Tag Manager (GTM-WPK4FFR) to manage tags and analytics tools that help us understand how visitors interact with our site.

Types of cookies we use:

  • Essential cookies – required for the website to function correctly.
  • Analytics cookies – collect anonymised data about website usage to help us improve content and navigation.
  • Functional cookies – remember your preferences (e.g. language selection via WPML).

You may disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect some website features.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers – third-party vendors who support our IT, logistics, email delivery, and analytics systems, under confidentiality obligations.
  • Business partners and production facilities – our offices and partner factories in China, Vietnam, India, Cambodia, Thailand, and elsewhere, solely to fulfil orders you have placed.
  • Legal authorities – where required by law, court order, or regulatory requirement.
  • Professional advisors – lawyers, auditors, or accountants where necessary.

Any third party with whom we share data is required to handle it in accordance with applicable privacy laws.

6. International Data Transfers

UCT Asia operates across multiple countries in Asia and works with global clients and suppliers. As a result, your personal information may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take appropriate measures — such as contractual safeguards — to ensure your information receives an adequate level of protection.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry and contact data is typically retained for up to three years. Newsletter subscription data is retained until you unsubscribe. Shipment and order records may be kept for up to seven years for legal and audit purposes.

8. Data Security

UCT Asia is SMETA 4-Pillar Certified (Sedex Member, Reference ZC:1069552) and applies strong ethical and operational standards across our business. We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, destruction, or alteration.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. We encourage you to contact us immediately if you believe your interaction with us has been compromised.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a privacy-related concern, please reach out to us:

UCT (Asia) Co., Ltd

Harindhorn Building, Level 2
54 North Sathorn Road, Bangkok 10500, Thailand

Email: bangkok@uct-asia.com

Tel: +66 2 235 02 77

Website: uct-asia.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.